Product Care & Warranty

Temperature Design strives to provide a high level of customer service. As part of this service, we endeavour to assist you not only during the order process but thereafter. Our aim is to ensure your furniture can be appreciated for years to come. 

Temperature Design accompanies products with a 2 year structural workmanship warranty. To confirm the warranty details for your Temperature Design furniture, please call us on +613 9419 1447.  

Cleaning
Timber and Bamboo Products
Upholstery
Metal Finishes
Sofas and Armchairs
Outdoor Furniture
Fabric Care
Chenilles and Velvets
Slubs and Seeds
Pilling
Fabric Cleaning
Accidents
Leather Care
Wood Care and Maintenance
Safety Instructions
Cabinets with Glass


Cleaning 
Cleaning is important in maintaining your furniture to ensure gritty residue and metal burrs do not wear away the surface finish. For all of our product range, Temperature Design recommends dusting furniture before cleaning. Utilising water based cleaning agents or simply soapy water will ensure surfaces are maintained at an optimum level. Many cleaning products contain harsh chemicals (i.e. acetone) which may damage surfaces and finishes. We suggest a clean soft cotton rag to clean, wipe and dry the furniture. Do not use wax products. 

Timber and Bamboo Products 
Temperature Design timber furniture is finished with a clear satin lacquer inclusive of an ultra violet light protector. This may reduce the harsh effects of direct sunlight although cannot eliminate fading and discolouration completely. Therefore, we do not recommend furniture be left in direct sunlight for long periods of time. 

Avoid placing hot crockery on furniture surfaces which in turn may burn, discolour or lift binding agents. Coasters, clothes and mats can be placed between the surface and the hot object. 

Do not position furniture over or next to heating or electrical appliances. 

Please ensure furniture is not exposed to excessive quantities of liquids or moisture which may absorb into the timber. This may result in movements of the timber, change in form, cracking or mould. 

If your furniture is being used as a writing surface, Temperature Design recommends blotters or pads to prevent ball point pens leaving imprints in the timber top. Objects resting against or on top of furniture should have some form of padding between the timber and the object. Avoid bare metal or sharp pointed edges. 

A small amount of natural movement of the timber is expected as it adapts to the conditions of your home, due to variations in humidity and temperature. 

Upholstery
Fabric, vinyl and leather utilised to upholster products are not included in the Temperature Design warranty. A separate warranty relative to the individual fabric can be obtained from the upholstery supplier. 

Temperature Design recommends regularly vacuuming upholstery with soft brush attachments. This will remove dirt and dust which may cause damage or stains if not removed. 

Leather products can be treated with conditioners and cleaners, ensuring strict accordance with cleaning manufacturer's instructions. Temperature Design does not recommend scrubbing leather with harsh brushes or sponges. All spills on fabric, vinyl or leather should be immediately removed with a damp cloth. If stains persist, contact a professional cleaner. 

Metal Finishes 
Temperature Design products which are finished with stainless steel or powder coated do not need to be cleaned with specialist cleaning products. We suggest a clean soft cotton rag to clean, wipe and dry the surface. Windex produces a clean and clear finish with no fingerprints and does not leave a smokey residue. Metal products require cleaning at least twice a year to maintain the integrity of the finish. 

Sofas and Armchairs

Temperature Design sofas and armchairs are custom made in Australia to your specifications. Products with removable t-nut leg fixings must be regularly checked and tightened to avoid instability and breakages.  

Never drag furniture when moving it, always lift it.

Outdoor Furniture 

Temperature Design's outdoor furniture is easy to maintain and keep clean and can be left out in ‘normal' weather conditions without damage occurring. 

Dust is a big factor for outdoor furniture, and the design of weaves and tiles means that there are plenty of places for dust to become lodged and settle. The best method of getting it out is to use a feather or static duster. 

Cleaning can then be achieved by using a mild detergent (i.e. a mixture of dishwashing liquid and water that is then rinsed off). We do not recommend using harsh chemicals. It is important that you never use strong alkali solutions on plastics, and never use scourers or abrasive cleaners as the finish may scratch. While plastic is durable, a build up of soil, oil and other contaminants can lead to fungal growth, so it is important to clean regularly. 


ercol Care

Fabric Care
Avoid placing your ercol furniture close to a heat source such as a radiator, fire or direct sunlight. Plump up cushions regularly every night, especially those filled with fibre or feathers and if cushions are reversible, we recommend that you turn them at least once a week.These simple actions will minimise the wear on your upholstery and will help to maintain its appearance and comfort. 

Chenilles and Velvets
These raised pile fabrics are soft and inviting to the touch but will flatten as a result of normal wear. We recommend professional cleaners who can raise the pile by using special steam machines. It should be understood that complete removal of pile crushing is not possible and a certain amount is an inherent characteristic of chenilles and velvets. These fabrics will also show pile crush when used on webbed seats and so may not be appropriate if you wish to be able to reverse the cushions. 

Slubs and Seeds
Many fabrics contain slubs (random thickening of the yarn) and cotton or Linen fabrics can contain seeds. Both are inherent characteristics of fabrics which contain fine natural yarns and is a feature of the fabric. 

Pilling
These small bobbles are also a natural characteristic of certain fabrics. It does not indicate wear or inferior fabric. Very often this fluffing disappears after a period of use. These bobbles can be removed with a pilling comb or fluff shaver which is available from most department stores. 

Every effort is made to keep colours constant between batches, but the fabric manufacturers cannot guarantee exact matching. All fabrics will fade in the sun. and, in some cases excessive exposure to sunlight may degrade the fabric. 

Fabric Cleaning
Dust and dirt accelerates wear as it contains abrasive and gritty particles which can cut and break down fibres. To avoid this, gently vacuum your upholstery once a week or use a soft clean brush on it.We recommend that you have your ercol upholstery cleaned in situ by a specialist upholstery dry cleaner. 

Accidents will happen and as stated above we only recommend professional dry cleaning, however here are some actions to take immediately to limit the damage.
Treat all stains and spills as quickly as possible. Except mud, which you should leave to dry and then brush it off. Re- move any solids first and then blot up as much liquid as possible as soon as possible, with white paper towels, or a clean white cloth.Try and get the area as dry as possible to avoid ring marks. 

ercol cannot be held responsible for any damage caused during attempts to clean furniture.We strongly recommend that professional cleaners should be consulted.

Leather Care
As leather is a natural product, each hide will have its own individual characteristics. Grain pattern texture and colour will vary from hide to hide and even within the same hide. Growth marks, bites and scars are all the signs of real leather, it is impossible to obscure them without destroying the natural beauty and softness of the hides. 

Leather furniture in a normal domestic environment should require little attention and cleaning should only be done when necessary. We advise that the leather should be regularly dusted and at least twice a year the surface should be wiped over with a damp cloth, with special attention paid to crevices where dust and dirt could be a cause of hidden wear. Whenever water is used for cleaning, do not soak the leather and ensure that it is dried afterwards. If you have a spillage on your leather sofa, act immediately and dab off any excess liquids and solids, then contact a specialist leather cleaning company. 

Wood Care and Maintenance
Wood displays different grain patterns depending on which way it is cut - for example, the ‘medullary ray’ which appears on oak is a mark of good quality timber and appears when the wood is cut across the grain allowing growth rings and flecks in the grain to show - these are just characteristics of the natural beauty of the wood. Different grain patterns, colour and shading will occur within the same piece of furniture, this is a natural characteristic of wood. All timber surfaces will change colour and mellow over time. New furniture will initially vary in shade from older items. 

Furniture with a matt lacquered or painted surface should be dusted with a dry cloth. Spillages should be wiped up as soon as possible. Occasionally wipe with a very lightly dampened soft cloth and a mild detergent and dry with a lint free soft cloth immediately. When using the surface for serving food and drinks it is best to use protective mats and coasters. Spillages should be wiped up as soon as possible. 

Furniture with a shiny surface should also be dusted with a soft cloth. Polish the surfaces using only natural bees wax a maximum of twice a year. ercol bees wax can be bought from your local retailer.
Spray polishes should not be used as they contain silicones which may spoil the furniture’s surface by building up over time. Use of cleaning materials containing abrasive compounds, acidic or caustic reagents and any bleaches containing oxidising reagents should be avoided as prolonged use may damage the lacquered surface. 

Our furniture will endure most temperatures in the home but it is best to avoid placing furniture next to heat sources such as radiators, or in direct sunlight. Timber will expand and contract with changes in room temperature and humidity. This is particularly evident with painted furniture where as well as clearance gaps around doors and draws expanding or contracting, fine hairline cracks may appear on the painted surfaces and where pieces of timber join together.These tiny cracks are unavoidable and will occur over time. 

Safety Instructions 
Never drag furniture when moving it, always lift it. Please take care when handling or moving the furniture as careless handling may cause damage or injury. No liability will be accepted for damage or injury caused by incorrectly installed furniture.

Certain cabinets require fixing to the wall for stability. This will be indicated on the instruction leaflet provided. Take care when opening the doors or drawers to such units before they have been securely fixed to the wall. 

Cabinets with Glass
WARNING:

  1. Do not place very hot or very cold items on the glass surfaces unless adequately thick table mats are used to prevent such items from coming into contact with the glass.Temperature extremes may lead to cracking. 
  2. Do not sit or stand upon the glass surfaces
  3. Do not use the glass as a chopping surface. Do not strike the glass with hard or pointed items.
  4. When cleaning glass panels use a damp cloth or leather with washing up liquid, soft soap or a propriety window cleaner; do not use washing powders or any other substances containing abrasives since these substances scratch glass. 

PLEASE KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE